Refund, Cancellation & Subscription Policy

Effective Date: September 2026

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1. Subscription Cancellation & Pause

Customers may pause or cancel their active subscription before the next scheduled delivery. Once the cancellation or pause request is successfully processed, no further charges will apply to future deliveries.

2. Cancellation & Refund Eligibility

Deliveries that have already been dispatched or completed are generally not eligible for cancellation or refund.

If payment has been received for a scheduled delivery or service that Shiva Milk Farm is unable to provide, the customer may be eligible for a refund, subject to verification and applicable laws.

3. Refund Processing

Approved refunds will be processed to the original payment method within 5–7 business days.

Refund requests must relate to the original payment transaction and may be subject to verification.

4. Customer Support

For assistance regarding subscriptions, cancellations, deliveries, or payments, please contact us: